BOOKINGS & CANCELLATION POLICY

All bookings can be made via e-mail:
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or on the phone: 0039 0558059255

Bookings are confirmed only after receiving a credit card number (VISA or Mastercard) and expiration date.
 
To safely send your credit card details you can do it:
via fax: 0039 055 4641422 
on the phone home number:  0039 0558059255
or cell phone numbers: 
0039 3386732004 - Alba -                                 
0039 338 4482613 - Andrew -

Please note:

WE DO NOT ACCEPT PETS OF ANY SORT AND SIZE

CHANGING YOUR DATES OF ARRIVAL AND DEPARTURE:
The dates of your booking can be changed providing there are avaliability for the new dates you will request.

CANCELLATION POLICY:
The credit card number  should be a VISA or a MasterCard as we do not have AMEX,
it is to guarantee the deposit for your reservation and it may be debited with an amount which varies from 33% to 50% of the total amount due - in relation to the type of accommodation you rent - with a minimum of one night in case of bookings of one or two nights.
Torre di Ponzano has a different policy for different types of accommodation. We kindly ask you to read carefuly what follows before confirming your booking and to contact us in case any part of our policy is not clear to you. For all the type of accommodations the total cost of your stay will be charged in case of no-show or early departure. We will be at your complete disposal for any explanation as our guests satisfaction is a priority for us.
 
PLEASE NOTE:
Regardeless the type of accommodation, for no-show or cancellation made 7 days or less from your arrival date the entire cost of your stay will be debited
 
Cancellation policy for the ROOMS:
The deposit requested when you reserve a room is 33% of the total amount due. (Minimum one night for bookings of one, two, or three nights which can be more in certain periods)
-- You may cancel your booking up to 15 days prior to your arrival without any penalty.
If you cancel you booking 15 days before your arrival and your credit card has been debited with the deposit, the amount charged will be refunded to you minus the costs.
-- If you cancel your booking from 15 days up to 7 days before your arrival the deposit will not be refunded.
 
-- The total cost of your stay will be charged in case you cancel your booking in the period 7 days before your arrival and in case of non-show.
 

Semidetached Villa 'IL FIENILE' &  'LA TORRE'
The deposit requested to reserve Il Fienile is 50% of the total amount due, it is required to be paid at the time of booking/reservation. It is a non refundable deposit.
The remaining 50% of the total cost of stay has to be paid on arrival.
No refunds for early departures.

PRE-PAID Not refundable: There are some promotions which may be 'PRE-PAID Not refundable', these are normally accommodations sent at a discounted price which needed to be paid in advance. In this case the total amount of your stay will be debited when you make the reservation and it will not be refunded in case of cancellation.
We have often noticed that our guests prefer to pay by cash since they find it cheaper to cash the money from the bank machines than paying by credit card. Should you wish to pay by cash kindly inform us in advance. Small dicounts are avaliable for cash payments for booking made directly and not for special offers.
 
IMPORTANT: Should the credit card number be incomplete, wrong or if the expiration date is previous to your arrival we reserve the unconditioned right to cancel your reservation without any previous notice

SECURITY DEPOSIT:
For the villa a security deposit might be needed
When the keys are handed over to the guests the latter has to pay a security deposit in cash and in EURO to the owner. The security deposit will be refunded at the end of the holiday less any deduction made for damage caused to the property or for any additional costs that were not included in the rental price.
In case a security deposit is not indicated on the web pages or not requested for any reasons , the guests are nonetheless responsible for any losses or damages caused to the property or its contents during the holiday. In the event of any damages the owner reserves the right to charge the holiday-maker the relative amount.

 

Reserved area

Additional information